The company started its operations in the lake region of Tanzania in October 2014 with an approach that relies on 3 main pillars:
- An efficient solar technology that suits the needs of entrepreneurs and households. To do so, the Solaris system can charge up to 9 electronic devices at once (lamps, phones, etc.). Systems start from 20W, and can be increased modularly up to 80W + TV.
- Payment via a micro-credit system that removes the upfront cost constraint that prevents many entrepreneurs from launching such venture. The customer benefits from a “pay-as-you-go” offer and unlocks the device through mobile payments. After the repayment period, the client owns the device and has unlimited access to clean energy for their home and business.
- A free after sales is offered during the repayment period, through locally based teams of “Rafikis” who visit clients whenever they need support and technical maintenance.
For more information, see: www.solaris.co.tz & www.facebook.com/solaristanzania
We are growing! The IT Expert will be part of the technical team supporting the operations in Tanzania. Reporting to the Director of Tech, this position requires technical IT expertise with hands-on troubleshooting of both software and hardware issues, organization and project management skills in a dynamic and changing environment, very good communication skills and a willingness to visit our field operations as needed.
Responsibilities
Primary tasks:
- Technical support for the company’s staff
- Maintain the company’s IT infrastructure and inventory throughout Tanzania (HQ and hubs), both hardware and software
- Daily assistance for field staff’s IT issues: in our Operations Management platform PaygOps, other software, hardware
- Support and train staff for optimal use of the IT tools available
- Raise bugs to our platform provider, gather and share detailed information to help improve it
- Support the director for planning and monitoring of tasks, resources, budget
- Develop expertise in data analysis to improve the business
- Occasionally support the Senior Technical Expert on monitoring and troubleshooting issue in our products (solar systems, electrical/electronic)
- Follow, improve and propose processes
Person Specification
The ideal candidate should display the following key skills:
- Very good communication skills in a dynamic environment
- Adept in technical troubleshooting and product/process improvement
- Structured working methods, taking the initiative to improve tools as needed
- A team player, able to exchange and work with team members and field technicians
- We expect the candidate to meet the following criteria:
- Degree in a relevant Engineering field (computer engineering, IT, etc.)
- Fluent in English and Swahili, with strong verbal and written communication skills
- Very high level of computer software literacy, specifically office tools (text processing, spreadsheets, presentations)
- High level of computer hardware literacy
- Knowledge of data analysis (SQL)
- Experience with electrical appliances and electronics is a plus
Key Information
Location: The role will be based in our regional HQ in Mwanza, with occasional travel to our hubs within the Lakes Region of Tanzania.
Start Date: As soon as possible
Remuneration: As per the scale
